Privacy Policy
Effective Date: JULY 26, 2024
INTRODUCTION
This Privacy Policy describes how 1Department Entertainment Services Inc. (“we,” “us,” “our”) collects, uses, stores and discloses your personal information. This Privacy Policy applies to information we collect from users who visit our website at 1DBTS.COM (our “Site”), from people who communicate with us, including but limited to over email or on social media, and from people who use our services, including participating in our event, Behind the Screams Haunted House. our video production services. We understand and greatly value the importance of your privacy. We will only use your personal information in accordance with this Privacy Policy, unless otherwise required by applicable law.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES DESCRIBED IN THIS PRIVACY POLICY, DO NOT USE THE SITE OR ENGAGE OUR SERVICES
TYPES OF INFORMATION WE COLLECT.
We may collect and use several types of information about you including:
Personal Information which is information that can reasonably be used to directly or indirectly identify, locate or contact you, such as your name, address, age, image, phone number, identification, email address and debit/credit card information.
Non-Personal Information which is information that does not directly or indirectly identify you or any other individual, such as demographic information, statistical or aggregated information, technical information and information about your interactions with our Site.
HOW WE COLLECT YOUR INFORMATION.
We use different methods to collect your information, including through:
Direct interactions with you, for example, when you purchase tickets to one of our events, make a payment through out Site, interact with us on social media, or correspond with us by email, text message, telephone or otherwise.
Automated technologies or interactions, as you navigate through our Site.
WHAT INFORMATION WE COLLECT.
A. Information You Provide Us.
In order to access and use our Site and the services we provide, we may ask you to provide the following information:
In order to purchase tickets to one of our events, we may require you provide us with your name, age, address, phone number, email address, and history of physical health and medical issues.
When making a payment through our Site, we may require you to provide your name, address, email address, billing address and debit/credit card information.
When you participate in one of our events, we may take photographic, audio-visual and audioonly recordings of your image and voice.
When signing up for our newsletter, we may require you to provide your name and email address.
When you communicate with us, whether through email, telephone, in-person, social media, in response to our surveys, or other communication platforms, we may collect the contents of any such communications and your contact information, including your name and email address.
We reserve the right to request other types of information in the future.
B. Information That is Collected Automatically.
When you visit our Site, we may use cookies or other automatic data collection technologies to collect certain information about your activity on our Site and the equipment you use. This information includes details of your visits to our Site (such as traffic data and the pages that you visit on the Site) and information about your computer and internet connection (such as your IP address, geolocation data, operating system, and browser type).
The information we collect automatically is statistical data and does not include personal information. We use this information to improve our Site and to deliver a better and more personalized service to our users.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies in your browser settings; however, doing so may mean you are unable to access certain parts of our Site.
Flash Cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings that are used for browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website.
Web Beacons. Pages of our Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). Web beacons permit us to count users who have visited pages on our Site, determine if you have opened an email from us and to collect Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).
HOW WE USE YOUR INFORMATION
To Process Transactions: We use your personal information to process your ticket purchases through Square, manage your participation in your event experience, and handle any other transactions through our online store.
To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
To Send Periodic Emails: We may use the email address you provide to send you information and updates pertaining to your order, company news, updates, related product or service information, etc.
To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
For Promotional Use: We use recordings of your image, likeness, appearance and voice, taken at our events, in advertising and promotional material for our current and future events.
HOW WE PROTECT YOUR INFORMATION
Security Measures: We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Secure Transactions: All transactions are processed through Square, which uses advanced encryption methods to ensure your payment information is secure. We do not store your payment details on our servers.
Web Hosting Security: Our Site is hosted by GoDaddy, which provides secure servers and infrastructure to safeguard your data.
SHARING YOUR PERSONAL INFORMATION
Third-Party Service Providers: We may share your information with third parties that perform services on our behalf, such as payment processing (Square), web hosting (GoDaddy), data analysis, email delivery, hosting services, customer service, and marketing assistance.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Corporate Change. We may disclose personal information to third-parties in connection with a corporate change, including any due diligence process, but such disclosure will be subject to this Privacy Policy continuing to govern treatment of personal information.
Consent. We may disclose your personal information where you have provided us with your consent to do so.
YOUR RIGHTS AND CHOICES
By law you have the right to request access to and to correct the personal information that we hold about you. You may also have certain additional rights.
If you are a user in the European Economic Area or United Kingdom, you have certain rights under the respective European and UK General Data Protection Regulations (“GDPR”). These include the right to (i) request access and obtain a copy of your personal data; (ii) request rectification or erasure; (iii) object to or restrict the processing of your personal data; and (iv) request portability of your personal data. Additionally, if we have collected and processed your personal data with your consent, you have the right to withdraw your consent at any time.
If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”). These include the right to (i) request access to, details regarding, and a copy of the personal information we have collected about you and/or shared with third parties; (ii) request deletion of the personal information that we have collected about you; and (iii) the right to opt-out of sale of your personal information. As the terms are defined under the CCPA, we do not “sell” your “personal information.”
If you wish to exercise your rights under the GDPR, CCPA, or other applicable data protection or privacy laws, please contact us at the address provided at the bottom of this Privacy Policy, specify your request, and reference the applicable law. We may ask you to verify your identity, or ask for more information about your request. We will consider and act upon any above request in accordance with applicable law. We will not discriminate against you for exercising any of these rights.
We will handle any request to exercise these rights in accordance with applicable law and any relevant legal exemptions. You may exercise these rights as permitted by the Site or by contacting us using the contact details below.
TRANSFERRING YOUR PERSONAL INFORMATION
We may process, store, and transfer your information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian legislation.
DATA RETENTION
Except as otherwise permitted or required by applicable law, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at the address provided at the bottom of this Privacy Policy. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
CHILDREN UNDER THE AGE OF 13
Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 13 we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the contact information below.
CHANGES TO THIS PRIVACY POLICY
We will post any changes we make to this Privacy Policy with a notice at the top of this page that the Privacy Policy has been updated. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Site home page.
CONTACT US
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Behind the Screams
Email: screams@1dbts.com